Infrastructure Field Engineer
Sanity Solutions is seeking an Infrastructure Field Engineer to join our growing team. This position serves as the site lead and will be responsible for the successful execution of hardware and software deployment and/or upgrade projects within the customer environment. The ideal candidate should be able to comprehend and communicate technical issues with customers, account teams, and other internal partners. The candidate must operate comfortably in remote, self-directed, high availability, and mission critical environments. Our Infrastructure Field Engineer will serve as Sanity’s onsite service leadership during difficult customer situations. Must have a strong commitment to delivering engagements while providing a superior customer experience.
Infrastructure Field Engineer Responsibilities
- Install & maintain virtualization software (i.e. VMware, Hyper-V, Citrix)
- Heterogeneous network deployments
- Perform assessments on network environments
- Switch Fiber Channel and Ethernet add/zoning
- Heterogeneous SAN deployments
- Install and troubleshoot SANs
- SAN upgrades (heterogeneous, layered apps)
- SAN Maintenance
- Install and troubleshoot advanced software (i.e. AppAssure, Commvault, Doubletake, SAN hq, Secure Copy, Storage Center, Virtual SAN, SnapView/MirrorView)
- Backup production readiness (software install/config)
- Data migration
- Escalated break/fix troubleshooting
- Execute service delivery
- Coordinate with Customer’s on-site facilities and technical contacts regarding readiness and delivery issues
- Escalate to vendors on issues that impact the entire operation at a given site
- Serve as the escalation point for technical deployment issues
- Perform installations, deployments, maintenance and respond to critical break/fix escalations.
Skills and Requirements
- 3+ years of related industry experience
- MCP, MCSE, Compellent, EqualLogic, NetApp, EMCPP, RHCE/T, VCP, BCFP, CCNA, and Network+ certifications are a plus
- Expertise in SAN, Windows, Linux, VMware, Brocade, Cisco, Force10, iSCSI, and backup technologies
- Experience with data migration methodologies and tools
- Ability to travel to customer locations
- Ability to work in a flexible schedule and react to business needs 24×7
- Physically able to lift and move enterprise hardware in our customer environments
- Possess a current, valid driver’s license
- Exceptional verbal and written communication skills as well as organizational skills
- Ability to work both independently and efficiently within a team environment
- Capable of effectively articulating Sanity’s service value proposition to customers
- Provide leadership during “critical situations” and demonstrate poise and professionalism
- Ability to lift 60 pounds
Benefits
- · Salary Range $80-120k
- · Vacation/PTO
- · 401K + Employer Annual Contribution
- · Medical Benefits + Employer Contribution
- · Employer Paid Life Insurance
- · Volunteer Time Off
